RC
Riana C
1 reviews | Active since Mar 2026
16 Mar 2026, 11:52
VERY BAD PRODUCT AND UNACCEPTABLE SERVICE!!!!!
They have taken my couch with the faulty foam inside and puckering leather. I bought it from the Somerset Mall Branch for R30 198. I want my money back, but the very unfriendly lady from the branch refuse to refund me. Its been weeks without a couch. Customer Care told me to speak to the branch and the branch told me to speak to Customer Care. They also ignore my e-mails. The delivery was in Sept. 2025 and early Dec. I went to the store and show them the photos. Know they refuse to refund me. Unacceptable!!!
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Riana C's updateReviewer Update
16 Mar 2026, 15:45Can you please do a public reply and not e-mail me. I want people to see that you don't want to refund me for this faulty couch. Your own staff at Somerset Mall branch agree that the leather is puckering and foam not on standard!!!
RC
Riana C's update16 Mar 2026, 15:45
Reviewer Update
Can you please do a public reply and not e-mail me. I want people to see that you don't want to refund me for this faulty couch. Your own staff at Somerset Mall branch agree that the leather is puckering and foam not on standard!!!