MN
Monic N
1 reviews | Active since Feb 2026
06 Mar 2026, 07:35
Very bad product and service
Well its been like 3 weeks and no answers so upset. I have to fluff the cushions every singel morning this is not oky and even with fluffing its stil sits bad with the couches next to other it looks bad its not even or same thicness any more and I have it now for a month they should have get back to me on this matter but still nothing so bad service so much money in the water
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Replies (2)
Coricraft Group's replyOfficial
06 Mar 2026, 09:48Hi Monic N,
Our customer care emailed you the folllowing email on the 25th of February. Please let us know how you wish to proceed.
Thank you for your honest message. I can hear how disappointed and frustrated you are, and I am truly sorry that this has been your experience. That is not how we want any Guest to feel about their home.
The relaxed slipcover design with fibre-filled cushions does behave differently to a more structured, foam-based lounge suite. It is intentionally softer and more casual in appearance, which means it will show signs of use. However, what matters most here is that it is clearly not the look or feel you were expecting, and that is what is causing the upset.
You should not feel stressed every time you sit down in your own living room.
At this point, I think it would be helpful for you to visit your nearest store and sit on a few alternative designs so you can experience the difference between fibre-filled cushions and firmer, fully upholstered foam seats. A more structured design may suit you far better. Seeing and feeling the options in person can make a big difference.
If, after that, you feel that this design simply is not right for you, we can arrange to collect the couch and process a refund for you. Our aim is not to force you to live with something you are unhappy with. We want you to have a couch that you genuinely enjoy.
Please let me know how you would prefer to proceed, and I will personally ensure that the next steps are handled smoothly for you.
Kind regards,
Ruth
Our customer care emailed you the folllowing email on the 25th of February. Please let us know how you wish to proceed.
Thank you for your honest message. I can hear how disappointed and frustrated you are, and I am truly sorry that this has been your experience. That is not how we want any Guest to feel about their home.
The relaxed slipcover design with fibre-filled cushions does behave differently to a more structured, foam-based lounge suite. It is intentionally softer and more casual in appearance, which means it will show signs of use. However, what matters most here is that it is clearly not the look or feel you were expecting, and that is what is causing the upset.
You should not feel stressed every time you sit down in your own living room.
At this point, I think it would be helpful for you to visit your nearest store and sit on a few alternative designs so you can experience the difference between fibre-filled cushions and firmer, fully upholstered foam seats. A more structured design may suit you far better. Seeing and feeling the options in person can make a big difference.
If, after that, you feel that this design simply is not right for you, we can arrange to collect the couch and process a refund for you. Our aim is not to force you to live with something you are unhappy with. We want you to have a couch that you genuinely enjoy.
Please let me know how you would prefer to proceed, and I will personally ensure that the next steps are handled smoothly for you.
Kind regards,
Ruth
Coricraft Group's reply06 Mar 2026, 09:48
Official
Hi Monic N,
Our customer care emailed you the folllowing email on the 25th of February. Please let us know how you wish to proceed.
Thank you for your honest message. I can hear how disappointed and frustrated you are, and I am truly sorry that this has been your experience. That is not how we want any Guest to feel about their home.
The relaxed slipcover design with fibre-filled cushions does behave differently to a more structured, foam-based lounge suite. It is intentionally softer and more casual in appearance, which means it will show signs of use. However, what matters most here is that it is clearly not the look or feel you were expecting, and that is what is causing the upset.
You should not feel stressed every time you sit down in your own living room.
At this point, I think it would be helpful for you to visit your nearest store and sit on a few alternative designs so you can experience the difference between fibre-filled cushions and firmer, fully upholstered foam seats. A more structured design may suit you far better. Seeing and feeling the options in person can make a big difference.
If, after that, you feel that this design simply is not right for you, we can arrange to collect the couch and process a refund for you. Our aim is not to force you to live with something you are unhappy with. We want you to have a couch that you genuinely enjoy.
Please let me know how you would prefer to proceed, and I will personally ensure that the next steps are handled smoothly for you.
Kind regards,
Ruth
Our customer care emailed you the folllowing email on the 25th of February. Please let us know how you wish to proceed.
Thank you for your honest message. I can hear how disappointed and frustrated you are, and I am truly sorry that this has been your experience. That is not how we want any Guest to feel about their home.
The relaxed slipcover design with fibre-filled cushions does behave differently to a more structured, foam-based lounge suite. It is intentionally softer and more casual in appearance, which means it will show signs of use. However, what matters most here is that it is clearly not the look or feel you were expecting, and that is what is causing the upset.
You should not feel stressed every time you sit down in your own living room.
At this point, I think it would be helpful for you to visit your nearest store and sit on a few alternative designs so you can experience the difference between fibre-filled cushions and firmer, fully upholstered foam seats. A more structured design may suit you far better. Seeing and feeling the options in person can make a big difference.
If, after that, you feel that this design simply is not right for you, we can arrange to collect the couch and process a refund for you. Our aim is not to force you to live with something you are unhappy with. We want you to have a couch that you genuinely enjoy.
Please let me know how you would prefer to proceed, and I will personally ensure that the next steps are handled smoothly for you.
Kind regards,
Ruth
MN
Monic N's updateReviewer Update
06 Mar 2026, 10:01No thanks I dont want any other couches from Coricraft this was custome made and payed R46000 like I said over and over. And really it looks bad and cheap dont see any quality in this. Now I have to fluff it every day do you think its oky I have never ever needed to do this with any of my couches now am old and and have to struggel ever day to turn over this heavy cusions to fluff it and this was not told when it was bought.
And the best part of all is we only sit on it at night for maxi 2-3 hours my husband then say let go to bed because hes back hurts And I did spoke to the lady at the shop she said she did sent it to the higher people the see whats going on
And the best part of all is we only sit on it at night for maxi 2-3 hours my husband then say let go to bed because hes back hurts And I did spoke to the lady at the shop she said she did sent it to the higher people the see whats going on
MN
Monic N's update06 Mar 2026, 10:01
Reviewer Update
No thanks I dont want any other couches from Coricraft this was custome made and payed R46000 like I said over and over. And really it looks bad and cheap dont see any quality in this. Now I have to fluff it every day do you think its oky I have never ever needed to do this with any of my couches now am old and and have to struggel ever day to turn over this heavy cusions to fluff it and this was not told when it was bought.
And the best part of all is we only sit on it at night for maxi 2-3 hours my husband then say let go to bed because hes back hurts And I did spoke to the lady at the shop she said she did sent it to the higher people the see whats going on
And the best part of all is we only sit on it at night for maxi 2-3 hours my husband then say let go to bed because hes back hurts And I did spoke to the lady at the shop she said she did sent it to the higher people the see whats going on