Useless customer service and broken chairs

Item: Coricraft Group
Rating: 1
Author: Romy D

I have tried desperately to get this company to help me for nearly 5 months now. Bought 8 chairs in 2017 and all the legs have collapsed or are loose. As per request I sent an email to info coricraft.co.za in November last year with my invoice and pictures of the chairs and I never received a response to the email. Finally received a blank email response with no text. Have spoken to 3 or 4 different customer service staff and one emailed me back as I missed their call and when I try call back that person is unavailable and the person that does answer is unable to help. They make endless empty promises to call back, the staff are all unable to help and so I am sitting with no dining room chairs as they are all unstable and broken. It can't be so hard to resolve a request of this nature. Surely someone can just tell me where to drop the chairs for repair. Useless customer service

Helpful (0)

Replies (1)

Coricraft Group's replyOfficial

03 Jun 2022, 11:38

Dear Romy, Thank you very much for taking the time to post of your frustrating experience with Coricraft. We are so sorry to hear of your struggles to have your chairs repaired quickly. Our repairs teams are based at our main warehouses in Johannesburg, Durban, and Cape Town. However, you are also able to arrange collection of furniture to be repaired by calling ***. Any agent should be able to book this - we have reiterated this with our agents again today. Our outlying showrooms are usually able to help with repairs too (in their regional warehouses). To confirm, we have been in contact with you to share the address at which you can drop off your chairs to be repaired - please do let us know if we can help further. We are sure that our repairs team will be able to restore them to their former glory so you can once again enjoy family dinners on your lovely dining chairs. Yours in design, Ruth Customer Care Support Team
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Coricraft Group's reply03 Jun 2022, 11:38

Official