Useless Accounts Staff

I paid in extra on my account on one month.<br> I have thus cancelled my last debit order and am waiting to find out what my final amount is that is owed (which should be around R30-50) so that I can settle this account.<br> The normal accounts department are unable to send me a full statement and each time I call they send a request to another department to do this.<br> So far nobody is sending anything! What a load of bull**** that I have to chase after them and lick their ass so that I can pay them money! They don't deserve to get it.