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Nqaba N

1 reviews | Active since Dec 2013

19 Apr 2016, 11:26

Unsatisfied Customer

Hi<br> On the 1st of March, I walked into Coricraft Rosebank and bought a two-seater couch and was told it would take about 4-6 weeks for my couch to be ready. I paid the deposit then, went home and waited. I kept calling them occasionally afterwards to enquire about the progress and was assured everything was still in order. When I made contact with Wayne on the 6th of April, he informed me that completion on the couch was to be on the 8th of April. I called yet again on that date and the couch was still not ready, I paid the balance soon afterwards. Since the 8th I have been the one making contact about how far the couch is and if I don't complain about it, no one calls me. When I called on the 12th, I was told that the couch would be completed on the 28th of April which is greatly inconvenient. I set an email to them 2 days ago to tell how unhappy I was and still, no one has come back to me. It's quite unfortunate that a company like Coricraft would be so *********** and slack.<br> <br> I am very unhappy with this and I'm tired of calling them to when they are actually the ones in the wrong and now I do not want to wait until the 28th to have them only finish the couch. Please help!

0
Replies (2)
Coricraft Group
Coricraft Group's reply21 Apr 2016, 09:29
Official
Hello NqabaNgoyi,

We apologise for the inconvenience you have endured due to your late order we are doing our best to resolve this as quickly as possible.

We Will be in contact to arrange delivery as soon as possible.

Kind regards,

Olga de Pinho
Quality Manager
Coricraft Group
Coricraft Group's reply19 May 2016, 12:12
Official

This is a very old complaint which has popped back up onto Hello Peter since the release of the new site , please let me know if you require any further assistance.

Kind regards,

Olga de Pinho

Quality Manager