MR
Michelle R
1 reviews | Active since Mar 2017
28 Apr 2023, 08:16
Unmentioned terms and conditions
I am so disappointed with the service I got from the store to the customer service. I am taking the issue further to the ombudsman for this.
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Replies (1)
Coricraft Group's replyOfficial
07 Jun 2023, 15:16Dear Michelle R,
We appreciate you taking the time to share your experience with us.
We truly understand your concerns regarding our terms and conditions. We want to assure you that all our terms and conditions are clearly outlined in the invoice provided with your order, and they are also easily accessible on our website. As the product you ordered was custom-made, unfortunately, it falls under our non-returnable policy. However, we genuinely appreciate your feedback and will take it into consideration to improve our services.
If you believe that we may have overlooked something or handled your order unfairly, please know that you have every right to reach out to the CGSO (Consumer Goods and Services Ombud) to address your concerns.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We truly understand your concerns regarding our terms and conditions. We want to assure you that all our terms and conditions are clearly outlined in the invoice provided with your order, and they are also easily accessible on our website. As the product you ordered was custom-made, unfortunately, it falls under our non-returnable policy. However, we genuinely appreciate your feedback and will take it into consideration to improve our services.
If you believe that we may have overlooked something or handled your order unfairly, please know that you have every right to reach out to the CGSO (Consumer Goods and Services Ombud) to address your concerns.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply07 Jun 2023, 15:16
Official
Dear Michelle R,
We appreciate you taking the time to share your experience with us.
We truly understand your concerns regarding our terms and conditions. We want to assure you that all our terms and conditions are clearly outlined in the invoice provided with your order, and they are also easily accessible on our website. As the product you ordered was custom-made, unfortunately, it falls under our non-returnable policy. However, we genuinely appreciate your feedback and will take it into consideration to improve our services.
If you believe that we may have overlooked something or handled your order unfairly, please know that you have every right to reach out to the CGSO (Consumer Goods and Services Ombud) to address your concerns.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We truly understand your concerns regarding our terms and conditions. We want to assure you that all our terms and conditions are clearly outlined in the invoice provided with your order, and they are also easily accessible on our website. As the product you ordered was custom-made, unfortunately, it falls under our non-returnable policy. However, we genuinely appreciate your feedback and will take it into consideration to improve our services.
If you believe that we may have overlooked something or handled your order unfairly, please know that you have every right to reach out to the CGSO (Consumer Goods and Services Ombud) to address your concerns.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team