******** Consumer Practices

The worst service I have ever encountered. I placed an online order 19 August 2021 which (despite numerous email follow ups) have still not been responded to as at 19 January 2022. I phoned approximately 20 times over this period and sent emails weekly - spoke to different call centre officials with the promise to get back to me yet not a single response from management. Every time I speak to a consultant they tell me the order does not exist and they cannot find it on the system. I have repeated the details over and over and still not a single response. I have even sent a letter of demand and had it hand delivered to the Cresta branch accompanied by the order confirmation, proof of payment and everything material, yet ... still to date no response, no refund absolutely nothing. This company is the worst to engage with stay away as far as possible. I am now reporting the matter to the National Consumer Regulator for investigation and prosecution.