Unhappy customer

I don't have problem with coricraft, in fact i love it, the problem is Koketso and her manager at mall of the South. I bought a nice bed but along the way it broke, i made an exchange in January 2020,there was a change due to me, i had to call to find out what's going to happen with the change, i was given options, then i opted for a refund, Koketso sent me a refund form i sent it back to her with everything that was requested.

I sent the form on the 27th of February 2020,she told me it will be processed within 7 days, after 14 days i called, she told me she forgot to give the form to the manager but she will give it immediately, i was cool with it. I'm writing this complain now because the service that i received was very poor, no update, nothing, i keep on calling, going to the shop, but they will say only Koketso will help you, and it's either she's not in or she's on leave.

Can someone please help me. I don't know what to do anymore.

Kind regards Unhappy client.