UNHAPPY CUSTOMER

Fiasco from the beginning - on 8th December I made a purchase of a substantial amount at the Greenstone Store - One coffee table - one plasma unit - 4 dining chairs - amounting to approximately R12000 - I was promised delivery of half the order by the following week - only half because the plasma unit and two chairs needed to be brought up from Cape Town - ALAS 10 days later I was still waiting and spoke to the branch Manager who avoided my calls thereafter - I was called and promised a delivery date of 18th December so I waited in all day with no delivery - when I phoned obviously annoyed because I had waited all day, I was told the truck was full and there was no room for my delivery - I was then promised that it would be delivered on 21st December - TO NO AVAIL - still nothing - I am now going away on holiday until after Christmas, and cleary not a happy customer I proceeded to tell the branch I was cancelling the entire order. I was then promised delivery on Saturday 28th December - but I had to get a friend to sit at my house for the entire day until the delivery had been done. The Coffee Table arrived along with the plasma unit and 2 chairs - the coffee table was damaged - it had been dropped - so they took it away to be replaced - I was not there, and unbeknown to m the plasma unit glass top was badly chipped. On my return from Holiday on 12th January - I was still waiting for the coffee table and two chairs to be delivered - I sent an email to the Branch Manager asking what was happening and telling him that the plasma unit glass was badly chipped. NO RESPONSE - I was very ill at the time - and my son took over the negotiations. He also could not get hold of the ranch Manager. I was phoned to confirm delivery of the two chairs late in January and was expecting delivery when I got a call to say the chairs had fallen off the truck and where damaged and could not be delivered. I have sent a further email to the Branch Manager asking for a response and follow up - STILL WAITING - I have paid for the order in full - it is almost 2 months after, and I am still waiting for 2 chairs and the plasma unit glass to be replaced. IT IS BEYOND A JOKE AND I WILL NEVER USE CORICRAFT AGAIN