TO
Tukelo O
1 reviews | Active since Oct 2022
28 Oct 2022, 18:32
Unhappy customer
I bought couches from Coricraft Cresta Mall after receiving a quote. I paid in full. When my order was ready, they called to say I need to pay a delivery fee and they forgot to include it in the quote. I did not budget for a delivery fee and it's not my fault they did not put it on the quote. When I ask for my money back, they want to charge me for that. What's new now is that they want to charge me storage fees. So basically they are forcing me to pay for their mistake. And I did not budget for an extra fee. I would have looked for cheaper options if I had known they were going to charge extra. I paid a whole R39 000 and this is the treatment I an getting
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Coricraft Group's replyOfficial
24 Nov 2022, 10:20Dear Tukelo O, Thank you for taking the time to tell us about your experience at our Cresta showroom. We are so sorry for the misunderstanding regarding the delivery fees. Our staff should ask customers if they want delivery or if they’d prefer to collect from our warehouse; had they done this, you would have had the full picture from the start. Unfortunately, we are not able to offer lay-byes or storage facilities for our customers, as we simply do not have the space. We do make it clear that customers should pay their balance as soon as their product is ready for delivery. We do know you have received your beautiful Breen couch and hope that it brings you many happy years of comfort and relaxation. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design,RuthCustomer care support team
Coricraft Group's reply24 Nov 2022, 10:20
Official
Dear Tukelo O, Thank you for taking the time to tell us about your experience at our Cresta showroom. We are so sorry for the misunderstanding regarding the delivery fees. Our staff should ask customers if they want delivery or if they’d prefer to collect from our warehouse; had they done this, you would have had the full picture from the start. Unfortunately, we are not able to offer lay-byes or storage facilities for our customers, as we simply do not have the space. We do make it clear that customers should pay their balance as soon as their product is ready for delivery. We do know you have received your beautiful Breen couch and hope that it brings you many happy years of comfort and relaxation. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design,RuthCustomer care support team