Unhappy Client

We ordered a couch at the Somerset branch of Coricraft and were very unhappy with the delivered couch because it was very uncomfortable, unlike the one we sat on in the shop. We phoned and discussed with Ricardo the salesperson who committed to escalate - this did not happen after several phone calls. We then resorted to going back to the branch, which is an hours drive away and spoke to another salesperson in the absence of Ricardo. The issue had not been escalated. EVENTUALLY yesterday this now some months later an inspector came and saw the couch and listened to our complaint, he moved a cushion and took a couple of photographs. We received a call this morning advising that the inspector reported that he had resolved the problem by rearranging the cushions which is absolutely not the case and we remain very unhappy with a couch that has not been used since we received it some onths ago.