Unbelivable service

About 2 months ago, I bought a dining table with 8 chairs. when purchasing these I was told the chairs would take 6 weeks to come as these were made in cape town. Now I bought this cash, no discount no nothing. a week later the table arrives and since I wasn't home, my nanny accepted it. I let this slide. Three weeks ago I call to find out why I haven't received anything (no one person has called me or my partner to advise what is happening) only to be told the lady that made the sale is not in and will call on Monday. She called me back and told me that there is a problem with my frames for the chairs, (this is way after the six weeks has past). I told her that its unacceptable that I'm only finding that when I make the call and told her by the end of the week I wanted a satisfactory answer or they must come get their table and refund me my R22000+. they then called my partner and he gave them till the end of the following week. my mother went through to the shop this past Saturday and she was told that the girl responsible for my sale is now on leave. Still not me or my partner got any feedback. This is the most shocking services I have ever had in long time. I want a refund now