SV
Sonja V

1 reviews | Active since Mar 2009

07 Mar 2025, 16:37

Unbelievably Terrible Service: A Nightmare Experience!"

We went to Coricraft at the start of January 2025. My husband made the full payment after we were informed that the couches we selected would be available in three weeks. On January 28, 2025, some three weeks later, I got an email from Lindiwe Hlela asking me to fill out a form. I was taken aback because, based on my calculations, the delivery was eminent. We were subsequently informed that the delivery date would only be March 7, 2025. Naturally, we were furious, but the manager who got in touch with us informed us that, since the factory was now just opened, delivery would not have been possible in three weeks, as the store advised us. Nothing we could do, but to suck it up. Today is the 7th of March and no delivery. Only received a call that they are now ready to deliver. We will never support Coricraft again. The worse service we have ever experienced. Please stay away from Coricraft Cradlestone or any of their stores.

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Replies (1)
Coricraft Group
Coricraft Group's reply14 Mar 2025, 15:27
Official
Dear Sonja,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the experience you had. We understand how frustrating this must have been, and we truly appreciate your patience throughout the process. We are glad that we have now delivered your beautiful couch, and we hope you enjoy it. Thank you for your feedback.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team