Unbelievable bad service from manager and sales staff - Table bay mall cape town

After reading most of the reviews , it seems there is something fundamentely wrong with the running of the coricraft group , which leads to the managers and staff alike , of lying to the customers , something maybe out of their control , the reviews are widespread throughout the country and not unique to one particular store or region , and the complaints are similar in nature - poor quality goods , and very poor after sales service , it is also interesting to note that there are ZERO complaints recorded against there biggest competitor in this high priced furniture segment - namely CIELO , whereby i have given them the business that i intended to give to Cori craft , whereby i found the products , service and customer care to be at the very highest level I have 2 issues , with the store in Table bay mall in cape town 1. They delivered a side board , with a crack in the top surface , the delivery company immediately took photos , and alerted the shop concerned , the damage was acknowledged , and the delivery company was instructed to leave the damaged furniture in my house , until they had a chance to come and collect it - which was 3 weeks later , this is the worst kind of adverti*****t that i have ever seen from an y company , as each new person to visit me , could easily and obviously see the damage - this must do untold damage to your brand , anyway after exchanging the furniture 3 times , i requested my money back , which i received , however i was not refunded my R1970 delivery charges ( 100 km's from the store ) 2. My second issue is still unresolved , i requested a replacement chest of drawers , as i bought 2 and one of them had an issue , which the shop agreed could be swopped ( i currently work and live in Kenya ) although i am in the process of returning to live in Cape Town , whilst in Kenya we have communicated with the store manager and sales lady - i have the whattsapp messages - and to save Cori craft the transportation costs i discussed with the store that i would deliver the faulty part at my own cost , and swop the faulty part with a new part in the actual shop , the store manager confirmed on the 6th December that they were to receive the new part in the store during that week , therefore on my return to SA on the 18th December , i duly drove the 100km's - 200km's return trip - TO SAVE CORICRAFT the delivery costs , only to be told that the furniture never arrived , although they did show to a broken piece of furniture on the shop floor , and then proceeded to show me two other pieces of furniture , which was not the same as i had paid for The next day the sales lady contacted me to say she needed pictures and a report of the faulty furniture - which i sent her in September , as she must raise a customer returns document , this has not been done since the time of my complaint in September 2022 , so all along both the manager and sales lady has been lying to us , at the same time wasting our fuel money and making us more cross than we already are As i said at the top of my mail , something is fundamentally wrong within the whole group of coricraft I want my faulty furniture replaced asap 2.