Unacceptable service, calls get disconnected

As trade buyers in the interior industry, we expect a reasonable level of service and accountability from suppliers. Unfortunately, our experience with Coricraft has been extremely disappointing.

We have had a return and refund pending since October 2025. It is now February 2026 and, despite numerous follow-ups, the refund has still not been processed. Each time we enquire, we receive long explanations and are told the matter sits with another department.

Today, after yet another follow-up, we were again told it is “not their department.” When we asked which department could actually resolve the issue, the call was simply disconnected. We then contacted head office and were passed between five different people, only to reach a rude consultant who could not assist or redirect us — and who also ended the call abruptly.

This level of service is unacceptable for a national retailer. We have decided to close our account and will not be doing business with Coricraft again.