Unacceptable service

Seeing as there are limited characters I have had to note this complaint in point form.<br> July 2014 we ordered a new Titanic couch. 6 weeks later it was delivered. The fabric was flawed.We contacted Coricraft, they sent am assessor who confirmed the fabric was flawed. A new couch was then ordered and arrived 6 weeks later, it was again flawed. We called the assessor out again. We were told that our couch had to be collected and taken to the warehouse for assessment. A month later we had receive NO feedback. I called the warehouse three days in a row with no answer and eventually found out the warehouse had moved but no forwarding numbers were noted on the old number. After numerous calls and having to explain my situation I was told that our new couch would be delivered on Saturday. I was then called back to say that the couch is no condition to be delivered meaning in a month not one person had looked at our couch. We were then told a new couch has to be ordered. This started in July 2014 and to date has not been sorted out. I called the Springfield branch twice this morning and left my details so the manager could call me but 4 hours later I have received no call back.