Unacceptable (no) customer service!!!

During 2023 I went to the shop requesting a quotation for my 2 and 3 seater couch cushions and covers to be replaced. When I was ready in December, I went to place my order as per the quotation received and made a payment towards the order.

Early in January 2024, I returned to the shop to make the remaining payment. On 19 January, I received a call from the sales lady informing me that there is a delay with my order. She wasn't aware that the cushions had to be ordered x 2 as the covers was a set and that this would delay my order. I as fine, only to find out that her mistake will cost me an additional R1800 which is unacceptable as I really had to budget for this.

The next week my husband contacted the manager and eventually we were given a R500 discount.

21 Feb I received a call to say that my order is ready for collection and the outstanding amount is about R1800. After explaining the situation to the sales person, the manager contacted me and informed me that she rectified this and unfortunately there was a misunderstanding, they haven't received the additional 2 cushions.

28 February, I received another call informing me that my order is now ready for collection. 2 days later, I arrived at the shop only to be informed that they made a mistake (once again!!!) and that my order has still not arrived.

Previously I would gladly recommend Coricraft, but after this terrible customer service (or lack thereof) I will not support this brand again.

And after all of this, their mistake is going to cost me even more than quoted and budgeted for...