Totally Disapointed In The Service Received

We ordered two couches earlier this year and we were told that our order will be completed and delivered in 4 to 6 weeks. The 6 weeks have come and gone and whenever we phone to follow up we are told that they can't tell us when the couches will be completed. This morning I again phoned to follow up. At first I spoke to an employee, Lorraine who was unable to assist me. I received a call from Gladdys who supposedly deals with the orders and she informed me that the couches are still not done. When I ask them when I expect delivery she is unable to tell me. I asked Gladdys to put me through to a manager who would be able to assist me. After being put on hold, the phone gets picked up and put down in my ear. This is TOTALLY unacceptable! How do you treat your customers like this? I am extremely disapointed in the service that I have received and I am seriously considering cancelling my order as Coricraft clearly doesn't care about their customers at all. I expect my problem to be resolved within a reasonable time and if I do not get any feedback I will be taking this matter further as I have had it with this horrible service we have received from day 01!