Total lack of after-sales service!

When you are in store - sales team are very helpful but do not expect anything from them once you leave the store!! We paid in full for a couch - were told it would be ready for delivery on 22 May and we would be informed "every step" of the way. To date my husband has had to phone the store to find out that no-one knows what is happening, no-one is proactive, finds out, calls back or cares! Once they have made the sale they are useless. A day after the delivery was due we still have no information or updates from Coricraft. The purchase was made at the Somerset west store. Please do not expect any after-sales service from this company.