PN
Portia N

1 reviews | Active since Feb 2015

27 Oct 2022, 21:41

Torn Material on the Headboard.

This is my third purchase with Coricraft, and I must say the craftsmanship is not getting any better. This time around I bought a bed, when the guys delivered, I showed them that the material is wrinkled, and that material is torn, they said I need to send pictures to customer service mailbox. I did that immediately, it is the fourth day today, I have not received any response, 2 days ago I sent an email to The Glen Shopping Centre store Manager, and there hasn’t been any response from her as well. I mean their items don’t come at a cheap price for their customers to get products that are not up to standard, and to be ignored when sending emails is not ethical at all. I’ve had it with Coricraft, I will no longer purchase anything from them, and I wouldn’t advise anyone to buy from them.

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Replies (1)
Coricraft Group
Coricraft Group's reply29 Nov 2022, 08:56
Official
 Dear Portia N 
Thank you for taking the time to tell us about your experience.  
We are so sorry for the slow response to your complaint. Octavia the store manager has been in contact to apologise personally. We have placed an exchange order for you which should be ready shortly.  
We  know that you will love your beautiful new headboard.  
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. 
  
Yours in design, 
Ruth 
Customer care support team