SW
Shelly-Ann Wyngaard

1 reviews | Active since Feb 2013

24 Dec 2015, 08:51

TIS THE SEASON OF BAD SERVICE

Tis the season of bad service, I have been a coricraft customer for many years with most of my house pieces bought at Coricraft, I went to Rosebank mall to purchase a New TV Stand even though I specifically requested for a delivery this week that was promised by the very UNHELPFULL sales assistant, we probably would have purchased more but he was so unwilling to assist with negative responses to our needs. I am then called on Monday to advise that my delivery cannot be made this week even though I have been promised. Then I request for the person to call me back so I can check new delivery date with my fiance and to date 3 days later still not called and when I call I am shifted from pillar to post with promises of calls returned. This is completely unacceptable. This was an expensive purchase and I paid for the delivery!! The decent thing would to get some shred of good service for the cash I had laid out!! I am absolutely disgusted Coricraft! Even several phone call complaints still to date no manager called to assist!!

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Replies (1)
Coricraft Group
Coricraft Group's reply24 Dec 2015, 13:35
Official
Hello ShellWyn81,

As per our earlier telephone conversation we will deliver the coffee table to you on Monday .

I have also added an in store credit for the inconvenience. We apologise for the inconvenience .

Kind regards,

Olga de Pinho
Quality Manager
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