Thinks twice before investing so much money in your dream lounge suite

I ordered and paid R37 000 for a lounge suite. Delivery was late - no communication to inform me. Upon delivery, continuous complaints from the delivery crew due to the delivery instructions (this I’ve arranged prior to delivery). When I inspected the lounge suite, I found a total of 7 problems ranging from torn leather, scratches, punctures, etc. I send an email complaining about the problem. Promised within 4 weeks I will have a brand new suite. Phoned on week 4 1/2. I was told the following week. On week 5 1/2, same story. Besides the fact that they have rude telephone manners, the manager at Johannesburg doesn’t phone back, they don’t communicate with me to say there is a holdup.