BP
Bianca P

1 reviews | Active since Dec 2015

07 Dec 2015, 10:52

Think before you purchase from this store

I hope this message receives the necessary management personal at Coricraft.I first visited the store on Sunday 29th,a lady called Joyce assisted.I asked her to explain to me the process for the credit application.She highlighted the fact that I will have my coach within 24 hours.Because I moved into a new place the previous day it was very important to me to get a coach asap.The next morning all my documentation was filled in and all supporting docs were submitted.Days of the week went by and on each day I had to make a nuisance of myself using my own airtime,they kept on promising to come back to me,hours went by and I had to continuously call back with one question,what is going on with my application.On Friday finally my account was approved,I made arrangements to knock off early from work to go in to the store to sign and to the necessary arrangements for pick-up on Saturday morning.Saturday morning we where there ready to collect the already payed for coach.The stock room was locked,the wrapper wasn't on duty-MY COUCH WAS NOT READY.This is after five days-NOT 24HRS.During each visit or call to the store the Manager-XANDER was absent!The cleaner then swear at ****ISGUSTED!

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Replies (1)
Coricraft Group
Coricraft Group's reply11 Dec 2015, 10:46
Official
Hello Bianca@Prinsloo,

Our regional manager Sean will be in contact with you to apologise personally. This is unacceptable and we will investigate the matter .

Kind regards,

Olga de Pinho
Quality Manager
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