THE WORST SERVICE EVER!

<p>I am honestly so frustrated that I do not know what to do. I am not going to repeat myself again so I will send you all the back and forth messages and Coricraft can decide what they would like to do with that information.</p> <p>Message sent on the 17th September:</p> <p>I am extremely disappointed in the service from your Canal Walk store. We purchased couches, high back chairs and a sideboard more than 5 weeks ago and only eventually received them on Thursday (after numerous follow up phone calls). We were initially told that this would only take 4 weeks. They delivered the couches without our sideboard and one of the high back chairs was extremely uneven. We called the store immediately to advise them and asked them to replace the high back chair at the same time as the delivery of the sideboard. They gladly agreed to deliver before 12pm today (17th September). Another follow up call to them after 12 and they assured us they would get back us and provide feedback on the delivery. Almost 2 hours later (and still no feedback and another follow up call), they advise us that the driver is still in Atlantis and hasn't even collected the sideboard from the store as yet. This is extremely unprofessional especially when no-one bothers getting back to you and we end up waiting at home for a delivery that will not arrive today. I feel that we are just being disregarded because we've already paid for everything in full and the staff actually do not care about customer service because the sale has already been completed. We were looking forward to receiving our new couches and have saved up for this moment but this process has been so unpleasant and has taken all the excitement away from purchasing anything from Coricraft ever again.</p> <p>Message received on the 17th September:</p> <p>Hi Christelle, this is not the experience we want our valued customers to have. Please can you inbox us your contact details so that we can be in touch with you about this.</p> <p>(Rep**** with my contact details to which the reply was "Hi Christelle, thank you for sending us your details. We will ensure someone gets in touch with you today. Thank you")</p> <p>Message sent ont he 19th September: </p> <p>"I received a message this morning saying someone would get in contact with me..... <br />1. No-one did <br />2. Sideboard received but no replacement chair 3. The people at your Canal Walk store are clueless and have lots of attitude as if we are inconveniencing them<br />4. We do not have someone waiting for Coricraft deliveries every day of the week</p> <p>I would appreciate feedback today!</p> <p>Thank you."</p> <p>And..... NOTHING!</p> <p>I am at the point of cancelling everything and requesting my money back. I should not have to beg for things that I paid for.</p> <p>Regards,</p> <p>Christelle Scott</p> <p> </p>