RB
RHULANI B
1 reviews | Active since Apr 2023
22 Aug 2024, 11:18
The worst experience I’ve had whilst shopping in Nelspruit
Horrible service, particularly from the manager. I asked her to give me a discount and she spoke down at my brother and I with such an undermining tone (even went as far as saying she’s running a business and not a charity). I ended up getting what I wanted for almost double the price elsewhere and would do it again because I was not made to feel like my money was dirty and less valuable to begin with. The floor staff are Ok, but you can tell that even they are afraid of this woman, she is a rot on this branch as well as the general brand at large!
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Coricraft Group's replyOfficial
03 Sept 2024, 11:30Hi there, Thank you for sharing your experience with us. We're sorry to hear that your visit did not meet your expectations. We want to assure you that our manager strives to create a welcoming environment for all our customers and did not intend to come across as rude.
We understand that you were disappointed with the discount situation. Unfortunately, during our sale, we were unable to offer additional discounts. However, our intention was always to communicate this in a friendly and respectful manner, and we apologise if it felt otherwise.
Your feedback is important to us, and we'll use it to ensure we maintain the high standards of service we aim for. We hope you'll give us another chance to provide you with a more positive experience in the future. Warm regards
We understand that you were disappointed with the discount situation. Unfortunately, during our sale, we were unable to offer additional discounts. However, our intention was always to communicate this in a friendly and respectful manner, and we apologise if it felt otherwise.
Your feedback is important to us, and we'll use it to ensure we maintain the high standards of service we aim for. We hope you'll give us another chance to provide you with a more positive experience in the future. Warm regards
Coricraft Group's reply03 Sept 2024, 11:30
Official
Hi there, Thank you for sharing your experience with us. We're sorry to hear that your visit did not meet your expectations. We want to assure you that our manager strives to create a welcoming environment for all our customers and did not intend to come across as rude.
We understand that you were disappointed with the discount situation. Unfortunately, during our sale, we were unable to offer additional discounts. However, our intention was always to communicate this in a friendly and respectful manner, and we apologise if it felt otherwise.
Your feedback is important to us, and we'll use it to ensure we maintain the high standards of service we aim for. We hope you'll give us another chance to provide you with a more positive experience in the future. Warm regards
We understand that you were disappointed with the discount situation. Unfortunately, during our sale, we were unable to offer additional discounts. However, our intention was always to communicate this in a friendly and respectful manner, and we apologise if it felt otherwise.
Your feedback is important to us, and we'll use it to ensure we maintain the high standards of service we aim for. We hope you'll give us another chance to provide you with a more positive experience in the future. Warm regards