TERRIBLE TERRIBLE couches with Poor Service

<p>I am so sick and tired of having to report our couches every six months. We bought our couches in March 2014. It was stored at Coricraft until October 2014 when we got married. Six months later I contacted Coricraft and complained. The seating pillows goes terribly flat and the frame is making loud screatching noises. The first time I complained an assessor came out. This felt terrible as if I was making up nonsense.</p> <p> </p> <p>We were left without couches for quite some time. Then approximately six months later the same situation. This time dealing with a very unprofessional staff member. Our couches again took a while. I had to phone and ask for feedback... where is the customer service???? After numerous calls I was then advised we would receive our couches that Saturday afternoon. I still remember panicking because we had scheduled guests. Saturday around 3pm I eventually phoned the Manager at the Tygervalley branch. Furious because there was yet no delivery. He contacted their warehouse and returned my call. The couches were never picked up from the warehouse and the driver has gone home.</p> <p> </p> <p>I totally flipped and requested that they make a plan as I made my arrangements upon their promises. That Saturday late the couches were delivered. I complained about my three seater making a sound when anyone would go sit. That problem was never addressed. The pillows came back filled and all puffy, and I was told i should puff the pillows weekly. WE ENDED UP DOING THAT DAILY.</p> <p> </p> <p>Needless to say....another few months gone by. Today my couches was once again collected by coricraft. This time we had to pay. Now the foam ***** inside the pillows will be replaced with a foam pillow. And then we were clearly told that they will give it to us at a discounted price. I still feel after all the thousands of rands we paid for this couches, we should not be experiencing this or for that matter paying anymore.</p> <p> </p> <p>I was quite amazed when we received loan couches this time. Why did they in the first place just not replace our couches.</p> <p> </p> <p>I WANT CORICRAFT TO RETURN OUR MONEY OR GIVE ME NEW COUCHES. </p> <p>I DO NOT WANT THOSE COUCHES BACK... to just be returned after six months again.</p> <p> </p> <p>Coricraft will NEVER see me buying from them again and I do tell my friends asking about our "nice" couches to rather purchase some place else.</p>