ML
Marco L
1 reviews | Active since Aug 2024
15 Jan 2025, 16:24
Terrible service, terrible quality couch, 2 months to get my money back.
I complained about a slip cover couch that was made for me and was bad quality. I waited 1 month for them to send an assessor, they agreed to take the couch back for a refund, it’s been over 3 weeks since and I still haven’t received a refund. The store assistants keep making excuses and I have to keep following up with them. 2 months to resolve a client complaint is ridiculous, very quick to take money upfront but won’t provide the service to back it up!
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Coricraft Group's replyOfficial
17 Jan 2025, 11:38Dear Marco,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration caused. Upon review, we found that the initial refund request was unfortunately declined. However, another refund request was submitted on the 15th of January and has now been successfully processed. You should receive the funds within 7 working days. Thank you for your patience, and we’re committed to resolving this matter fully for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration caused. Upon review, we found that the initial refund request was unfortunately declined. However, another refund request was submitted on the 15th of January and has now been successfully processed. You should receive the funds within 7 working days. Thank you for your patience, and we’re committed to resolving this matter fully for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply17 Jan 2025, 11:38
Official
Dear Marco,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration caused. Upon review, we found that the initial refund request was unfortunately declined. However, another refund request was submitted on the 15th of January and has now been successfully processed. You should receive the funds within 7 working days. Thank you for your patience, and we’re committed to resolving this matter fully for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration caused. Upon review, we found that the initial refund request was unfortunately declined. However, another refund request was submitted on the 15th of January and has now been successfully processed. You should receive the funds within 7 working days. Thank you for your patience, and we’re committed to resolving this matter fully for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team