Terrible service - pay and then told no stock!

Terrible after sales service. Paid for 4 items from online store - a week later told none are in stock in Jhb, but the website says there is stock. Spoke to another person whom I could hardly understand as she mumbled and ummmed and aahhhed about whether they had stock or not. Eventually told no- only stock is on CT. Sent a refund form. Next week went into a store in Kramerville only to see 3 of the items i ordered there in store!! Amazing guy, Alwayne Ramen, helped me and gave me the stock they had plus refunded my delivery fee there and then. However am so skeptical to order in future. Still need to drive to Cresta for the 4th item which is apparently available there!!!! What a run around and waste of time.