TERRIBLE SERVICE, PAID IN ADVANCE AND RECEIVED DAMAGED LEATHER COUCH

The leather couches was delivered 21st April 2021 @ 11:00am. I have noticed that there are 2 scratchers (small holes) inside the armrest of the daybed when I got home from work. I then contacted the shop on 22 April 2021 @10:00am at Table bay Mall but, the salesperson Travis Van Eyk told me that there is nothing that he can do about it. I paid R33 251.20 upfront without even seeing the couches because the showroom couches handicraftsman looked great and that is what I expected my couches to look like.

After a week of calling and sending them photos there assessor (Douglas) came out to my place and told my wife that it is a defect in the animal skin and that he would give us a life time warranty if the hole got bigger. You can clearly see that it was man made damages.

I have requested from there factory in the Epping industrial to come and collect it and replace the daybed with a new couch as per what I have paid for. I don't mind waiting another week for a new replacement daybed. No one has responded to it. I am still waiting. Are you going to replace it? If not please come and collect all your furniture and give back my money because as a consumer it is my right.