DG
David G

1 reviews | Active since Feb 2011

31 Oct 2022, 13:21

Terrible Service. New couch. Fully paid for.

Unbelievably terrible service from Coricraft Parkview. Paid in full for a custom made couch 6 weeks before promised delivery date. Received SMS's before the time confirming completion of manufacture & promising delivery on a specific day. The day before delivery we received a call telling us they couldn't find our couch. The day after we called them and were promised a loan couch. On the day of the delivery of the loan couch, we were given all kinds of excuses & told they won't be able to deliver the loan couch. Now, we don't believe anything they say. All trust is lost. They have taken a large sum of money and given nothing. Don't go near them.

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Replies (1)
Coricraft Group
Coricraft Group's reply11 Nov 2022, 14:18
Official
 Dear David Green,  Thank you for taking the time to tell us about your experience. We are so sorry for the inconvenience we have caused you with this admin error and the subsequent miscommunication.  We will be delivering your beautiful Sami slouch to you on the third of November as discussed. We know that you will love it and enjoy many years of relaxation and memories on it.  You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.   Yours in design, Ruth Customer care support team