NM
Nangamso M
1 reviews | Active since Aug 2023
26 Feb 2025, 20:50
Terrible service from Shaheen at Coricraft Canal Walk
This review is specific to Canal Walk Coricraft. The service I have received is being abysmal. I reported a faulty dining chair in October 2024 but to this day, it has not been fixed. I sent the requested information and left the chair at the short last month. I have not received a call or an email acknowledging anything. Shaheen's level of service is terrible and the disappointing thing is that there has been no accountability. I used to rate coricraft highly but my stance has since changed.
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Coricraft Group's replyOfficial
27 Feb 2025, 13:56Dear Nangamso,
We appreciate you taking the time to share your experience with us.
We’re truly sorry to hear about your experience at Coricraft Canal Walk. This morning, our team submitted a formal complaint to our Customer Care team, and we will provide you with feedback within the next two working days. We understand how frustrating this situation has been, and we regret the lack of communication and accountability you've experienced.
Please know that we take your concerns seriously and are working to resolve this matter as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We’re truly sorry to hear about your experience at Coricraft Canal Walk. This morning, our team submitted a formal complaint to our Customer Care team, and we will provide you with feedback within the next two working days. We understand how frustrating this situation has been, and we regret the lack of communication and accountability you've experienced.
Please know that we take your concerns seriously and are working to resolve this matter as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply27 Feb 2025, 13:56
Official
Dear Nangamso,
We appreciate you taking the time to share your experience with us.
We’re truly sorry to hear about your experience at Coricraft Canal Walk. This morning, our team submitted a formal complaint to our Customer Care team, and we will provide you with feedback within the next two working days. We understand how frustrating this situation has been, and we regret the lack of communication and accountability you've experienced.
Please know that we take your concerns seriously and are working to resolve this matter as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We’re truly sorry to hear about your experience at Coricraft Canal Walk. This morning, our team submitted a formal complaint to our Customer Care team, and we will provide you with feedback within the next two working days. We understand how frustrating this situation has been, and we regret the lack of communication and accountability you've experienced.
Please know that we take your concerns seriously and are working to resolve this matter as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team