1 reviews | Active since Jan 2024
Terrible service from Coricraft
I ordered and paid for my family's Christmast presents on 23 November already. When Christmas was two weeks away, I called in to find out when I will receive my order - which they promised will be before the end of that week. A week later, I phned in again and sent an email again, begging for delivery before Christmas, where they then told me that one of the items I had paid for more than a month ago, were not available, but that they would refund and send me the rest of the order, before Christmas. On the 24th, another email and call. Needless to say that I did not get anything before Xmas. Then on the 27th, another call and email, with some more empty promises. Another call and email on the 30th - another empty promise. We are now on 3rd of January - still no delivery or feedback, or excuse. This is the worst service ever, anf I would strongly suggest, you not to order via them
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the experience you have had with your recent order. We have escalated this matter internally and have been informed that you have opted for a refund, which has already been processed.
We understand your frustration and disappointment with this experience. We take your feedback seriously and are committed to addressing the issues raised to prevent similar incidents in the future.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the experience you have had with your recent order. We have escalated this matter internally and have been informed that you have opted for a refund, which has already been processed.
We understand your frustration and disappointment with this experience. We take your feedback seriously and are committed to addressing the issues raised to prevent similar incidents in the future.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
