Terrible service from Coricraft

I ordered a dresser from Coricraft online. When I received it, it was a totally different colour than advertised. After a few calls and emails the refund was logged. It took them another few weeks for collection. They collected the dresser weeks ago, I haven't received my refund. I have sent numerous emails, but no response. Still waiting for my refund. And I have to pay the collection fees as well. Loved the furniture, but terrible service.