OS
Odette S
1 reviews | Active since Jul 2010
19 Aug 2023, 16:36
Terrible service
Ordered a leather couch which we were told would take 5 weeks. Phoned after 5 weeks and were told there was a delay and it would take 2 more weeks. When asked for a specific date, I was told they would call back. Upon calling back was advised 3 weeks, thus 8 in total. Seems someone is lying because I wasn't called about the apparent delay issue and now all kinds of stories. Nevertheless there is no resolve and I have to literally sit on the floor for 3 weeks as I got rid of the old couch. Terrible service! If I knew it would take this long I would definitely not have ordered. Never again!
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Replies (1)0
Replies (1)Coricraft Group's replyOfficial
30 Aug 2023, 13:19Dear Odette,
We appreciate you taking the time to share your experience with us.
We are so sorry for any inconvenience this unforeseen delay may have caused. We understand how frustrating it can be when you're eagerly anticipating your order
We can’t wait to get your couch to you so that you can enjoy relaxing on it. Our team will keep you updated on the progress.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry for any inconvenience this unforeseen delay may have caused. We understand how frustrating it can be when you're eagerly anticipating your order
We can’t wait to get your couch to you so that you can enjoy relaxing on it. Our team will keep you updated on the progress.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply30 Aug 2023, 13:19
Official
Dear Odette,
We appreciate you taking the time to share your experience with us.
We are so sorry for any inconvenience this unforeseen delay may have caused. We understand how frustrating it can be when you're eagerly anticipating your order
We can’t wait to get your couch to you so that you can enjoy relaxing on it. Our team will keep you updated on the progress.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry for any inconvenience this unforeseen delay may have caused. We understand how frustrating it can be when you're eagerly anticipating your order
We can’t wait to get your couch to you so that you can enjoy relaxing on it. Our team will keep you updated on the progress.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
