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Uleilia P

1 reviews | Active since Sept 2015

08 Dec 2016, 09:56

TERRIBLE SERVICE - CORICRAFT EASTGATE

<p>How long can it possibly take for one to get stock of an item???? It's been 2 weeks waiting on the arrival of a Dining Room Suite at Coricraft Eastgate. They promised arrival of the 5th Dec 2016, then nothing happens. I (CUSTOMER) take it in my stride to call on the 7th Dec, and all they can tell me is they don't know what happened. They promised to call me back and give me feedback but once again NOTHING. I had to call again to find out what the story is. By then im told the lady who assisted me is new etc. but what i don't understand is, does a new employee not know it is common curtosy to call back when you have promised to get back to the customer???? Still then they tell me one chair will arrive in a weeks time, table in another weeks time, i mean WHAT IS THIS??? FOR A CUSTOMER THAT HAS FULLY PAID THEM!!!! By then there is no manager to speak to, no nothing that they can do for me.... NEVER AGAIN WILL I BUY FROM CORICRAFT AGAIN. I asked that the manager should call me first thing the next morning, even now, i am awaiting their call. POOR CUSTOMER SERVICE CORICRAFT EASTGATE...</p>

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Replies (1)
Coricraft Group
Coricraft Group's reply12 Dec 2016, 09:41
Official

We apologise for the delay with your dining room suite . We are investigating the delay and will get back to you with an exact date for delivery as soon as possible.

Kind regards,

Olga de Pinho