Terrible service!!!

<p>I am very disappointed with our service we received from Coricraft East Rand. We placed an order on the 1st of March 2017 when we ordered 8 dinning room chairs and two kitchen counter chairs. I was not happy with the 6 weeks waiting period but my husband convinced me otherwise. We made the second payment on the 3rd April 2017 when our chairs were ready to be delivered. Upon delivery they did not indicate a time and we were not able to be home at the time they arrived. I told them to come back in an hour. I raced home to be in time for them, but no one arrived. They only arrived an hour after the time I stipulated to them. When they were unpacking our chairs, I saw they delivered the wrong chairs, instead of kitchen chairs they delivered bar stools. I told the delivery man and he stated there was nothing he could do as the order code was for bar stools. I then went in store and spoke to our sales person Hannes, to my dismay he answered back with "don't worry, we'll just cut the legs of the chairs shorter", when I did not appreciate his humor he told my husband "oh your wife doesn't look happy." I found this a bit rude as he was the one that ordered the wrong chairs and used the wrong order code. I then accepted that they would have to place a new order to replace the incorrect chairs, however Hannes told me it would be an express order and shouldn't take that long. Well, it took even longer to receive the correct order than it did to receive the original order. 6 weeks later we got a call that the gentleman was at our gate ready to deliver our chairs (27/05/2017). How can this not be discussed with the client, I work weekends and my husband had to travel from Alberton to meet them at the house. Your delivery man sent me 8 please call me's. I AM THE CUSTOMER, I do not expect to call your delivery boy especially when I am at work, on top of it, whilst speaking to him on the phone, he makes as if it is my fault and that I am causing him a great inconvenience. My husband arrived at home ready to let the delivery boys in, but he waited two hours for them to arrive. Needless to say, I am livid, I will never recommend Coricraft to anyone and I definitely will not be making any more purchases from you.</p> <p> </p> <p>I sent a request for someone to call me with regards to the above complaint. I have waited patiently for 5 days and still have not heard a response. As I work in the service industry, I cannot believe how shocking your service has been.</p>