KP
Kim P

1 reviews | Active since Nov 2015

08 Jul 2016, 07:18

Terrible Service

<p>We purchased our Couches on the 5th April 2016. We waited 4 weeks and got told they will be delieved on the 3rd of June. On the Thursday before at 3pm I get a call that one of our couches didnt pass quality control and we will have to wait another 5 weeks. I was disgusted as how do they expect my family to live off one couch for 5 weeks. They promised me that they will have it delieved to me in 3 week. after 3 weeks had passed i kept calling and calling with no replies back. After the 8th call i finally spoke to the manager Cindy. she told me that we had to wait another 2 to 3 weeks. I was furious. We Agreed that i will get the couch that didnt pass quality control for half the price. I have now been waiting 11 days for my refund and of course i dont recieve any communication back. I WILL NEVER EVER PURCHASE ANYTHING FROM CORICRAFT AGAIN AND WILL SPREAD THE WORD ABOUT THEIR DISGUSTING SERVICE!!!!!</p>

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Replies (1)
Coricraft Group
Coricraft Group's reply26 Jul 2016, 07:49
Official

We apologise for the poor service you have received. As i understand it your refund was paid on the day after your complaint was lodged.

Kind regards,

Oga de Pinho

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