Terrible quality and service from Coricraft

I have never before in my life experienced such shocking service and lack of customer care as I have from Coricraft.

Earlier this year I ordered new covers for 2 Santorini couches as well as a new 3 seater Lodge couch. There is a long lead time of 4 to 6 weeks. The new covers arrived first and were much too big for the couches, there were also numerous dirty fingerprints on the covers. I complained and they picked up the covers to be re-made (another long lead time).

Then the Lodge couch arrived. It was made very badly with skew stitching and uneven upholstery. It was also extremely uncomfortable - nothing like the couch I sat on in the showroom. I complained again and they picked up the couch. I then said that I didn't want another Lodge and chose a Manhattan.

Then the covers for the 2 Santorini couches came back again. This time they fitted better but there were even more dirty fingerprints and a flaw in the fabric at the front of one of the couches. I complained and the assessor came round with some cleaning substance! This obviously happens all the time. I didn't have the energy to push the point about the flaw in the fabric and just accepted it.

Then the Manhattan arrived. The cover was much too big and there were numerous dirty fingerprints. I complained again and the couch was picked up (another long lead time). The couch was then brought back with a cover that fitted but with even more dirty fingerprints. I haven't had the energy to complain again.

After the Manhattan arrived for the first time I requested for a Director to call me (I had been told that whenever there was a complaint the Directors were informed) as I was extremely unhappy with the quality of all the goods I had ordered. I am still waiting for that courtesy call.

If I was a Director I would have flagged my orders after the first complaint (I had 4 complaints) to make sure that whatever I received thereafter was perfect. Their philosophy according to the Tokai store is that each item delivered must be exactly the same as the ones in the showroom and 100% perfect.

If you want quality goods and great customer service DO NOT SHOP AT CORICRAFT.