Terrible experience with new leather couch purchase

I purchased a couch in February 2023. I initially went to the Canalwalk store. The sales person was more eager to issue me with a quote then explain anything. I then went to the Tygervalley store where Dylan assisted me and was so helpful. Upon payment it appeared that the sale went through on the Canalwalk store. Upon receipt of the couch I complained about the quality as the couch had scuff marks and the leather was damaged. After numerous calls and emails with Rachell Freeks my couch was collected and replaced nearly a MONTH LATER. The colour of the leather is fading and stitching appears to be tearing. I lodged a complaint, assessor came to take pictures and told me that the call centre would be in contact. A week and a half later I get called to say that the couch needs to be scheduled for collection to repair. I asked what will be repaired and no communication made to me. The lady could not tell me and told me I was shocking her with questioning the repair work. Terrible response from the client services. I asked to speak to a manager who said she would investigate. Upon her return call she could only tell me that a panel would be replaced. This couch is less than 6 months old taking into account this one was delivered in April. I could not get confirmation on what exactly would be repaired. I asked if after the repair I was still not satisfied seeing that no one could explain what needs to be repaired what do I do and I was told to log another complaint. I would assume at that stage my guarantee would not be valid. I am still waiting for a written detailed report of what will be fixed. This is a brand new leather couch (second one that appears to be of inferior quality)This item was paid for in cash and once again I am expected to be without a couch for a few weeks with no guarantee that I will be satisfied with the repair. Hopefully someone will respond to this. I do not have a reference as the last ticket number 50522 was closed as resolved.