Terrible customer service

Called the Richards Bay store on the 30th December and placed an order for two office chairs that were in stock in the pine town warehouse. I messaged after two weeks to enquire and I was told the following week. The following week after three phone calls and the promise of three return calls, I heard nothing. So we drove the hour into store to find out. Almost four weeks later the chairs were still sitting in pine town and no one could give a delivery date. Chairs were cancelled and my money was spent elsewhere