JA
Jonathan A
1 reviews | Active since Sept 2022
08 Dec 2022, 11:51
Terrible customer service & communication. Unable to get my refund. Selling products that are out of stock on their website.
I ordered a coffee table on the coricraft.co.za website. The only communication I received was the automated new order email. I did not hear from Coricraft for over a week. I had to contact Coricraft myself and was told there was no stock. I am now strugelling to get my money back and the joke is that they are still selling the item on their website with no notice saying it is out of stock! This will be the last time I ever purchase from them.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
12 Dec 2022, 11:42Dear Jonathan A,
We appreciate you taking the time to share your experience with us.
We are so sorry that the coffee table you ordered was not available immediately. We are getting a shipment of this table again in January. Our call centre has been in contact with you to get some additional information for your refund and we will process it as quickly as possible.
We hope that you will give us another chance again in future as we would love to have one of our beautiful coffee tables in your home.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that the coffee table you ordered was not available immediately. We are getting a shipment of this table again in January. Our call centre has been in contact with you to get some additional information for your refund and we will process it as quickly as possible.
We hope that you will give us another chance again in future as we would love to have one of our beautiful coffee tables in your home.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Dec 2022, 11:42
Official
Dear Jonathan A,
We appreciate you taking the time to share your experience with us.
We are so sorry that the coffee table you ordered was not available immediately. We are getting a shipment of this table again in January. Our call centre has been in contact with you to get some additional information for your refund and we will process it as quickly as possible.
We hope that you will give us another chance again in future as we would love to have one of our beautiful coffee tables in your home.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are so sorry that the coffee table you ordered was not available immediately. We are getting a shipment of this table again in January. Our call centre has been in contact with you to get some additional information for your refund and we will process it as quickly as possible.
We hope that you will give us another chance again in future as we would love to have one of our beautiful coffee tables in your home.
In future, you’re welcome to contact us directly by emailing us at *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team