Terrible customer service

I bought a couch that was on the floor at the store on 19 January. I was told it would be delivered on the weekend then told that it would be delivered on Monday because it was being scotch guarded. On Monday I did not hear from them and had to go to the store to be updated. I was put through to head office who told me it would be delivered on Tuesday after delivery to the warehouse. On Tuesday I received an sms to expect between 12h00 and 14h00 . I called 3 times to ask them to call because I work. No one called and I waited 2.5 hours for them to arrive. Only the dining room table arrived. Grace, that I dealt with, was not at work so I was put through to 3 other people who could not locate the couch and promised different times. I had to go back to the store because their lines weren't working and Sindisiwe used my cellphone to track the couch. It had left the store on Monday. On Wednesday (being today) I received a call to say that it was there but now needs to be scotch guarded and will only be delivered on Thursday. 4 days late. I needed the couch immediately as Sindi was told and have paid R500 for this terrible delivery service and R600 for scotch guarding. It is a *******!