LO
Leon O
1 reviews | Active since May 2020
10 Aug 2025, 11:54
Terrible customer experience!
We’re having a shocking experience with a warranty claim! We paid R50k for a leather couch, the build quality was poor, with the frame of the couch needing to be replaced but Coricraft just put extra stuffing in the cushions which is now showing up in the seats leather warping.
Coricraft have taken two months to do nothing! We’ve needed to go in store repeatedly and the online customer services is terrible! We keep getting closed ticket messages and having to respond saying nothing has been done!!!!
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Coricraft Group's replyOfficial
12 Aug 2025, 09:55Dear Leon,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you have had. Our team has been contacted, and we are sending an assessor tomorrow, 13 August, to evaluate the condition of your couch so we can address the matter appropriately. We appreciate your patience and the opportunity to resolve this for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you have had. Our team has been contacted, and we are sending an assessor tomorrow, 13 August, to evaluate the condition of your couch so we can address the matter appropriately. We appreciate your patience and the opportunity to resolve this for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Aug 2025, 09:55
Official
Dear Leon,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you have had. Our team has been contacted, and we are sending an assessor tomorrow, 13 August, to evaluate the condition of your couch so we can address the matter appropriately. We appreciate your patience and the opportunity to resolve this for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the experience you have had. Our team has been contacted, and we are sending an assessor tomorrow, 13 August, to evaluate the condition of your couch so we can address the matter appropriately. We appreciate your patience and the opportunity to resolve this for you.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team