Terrible custom service and poor manufacturing quality: Year long wait for replacements due to manufacturing defects in fully upholstered couch

We bought a fully upholstered couch in December 2020. Firstly, Coricraft does not handle delivery and expected us to find a third-party service that would courier the couch to us in the surrounding area. When we received the couch, it had torn inners and would constantly lose down feathers. At this point, the couch has completely lost its shape due to the loss of feathers. We contacted the salesman that helped us and requested a replacement for the inners. After submitting evidence early in 2021, Coricraft approved the replacement. We were told this would take a few months. It is now December 2021 and we have still have not received the replacement!

After months of phone calls and emails, Coricraft has constantly made excuses for the long wait. At some point in the middle of the 2021, we received half of the inners for replacement! Coricraft apologised for the missing replacements and admitted that they "placed the incorrect order" ... ! We are still waiting for the remaining replacement, over a year since we ordered this couch.

We will never step foot in Coricraft again and urge others to take note of the poor manufacturing quality and absolutely ridiculous and non-existent custom service.