Terrible communication and customer service

I ordered 3 headboards and 4 pedestals. One of these headboards was a made to order item. We arranged that the remaining stock standard items be delivered beforehand the 2nd week in November as they don’t need the 8week manufacturing time period - This was the sales consultant Kurchen Govender at the Umhlanga branch’s idea. We agreed.

Today (13/11/2020) I get an email stating my whole order will be delivered mid December and my sales consultant denied the fact that we arranged the stock standard items be delivered beforehand as I was informed that the 2nd week in November which is today 13/11/2020.

Now they haven’t even sourced any of our items that was meant to be delivered this week!!!

The only communication we received is (1) where is the proof of payment (just wanting my money) followed by dead silence for the next month. Then (2) your order will be delivered in 6 weeks time. Not once did they follow the initial instructions!!!! Coricraft has the worst customer service!

Mind you this is not the first time Coricraft has delivered such bad service to me.