Terrible after sales service
Great products, have had the couches and other furniture for years, but after sales service is terrible. I have lost count of the number of times I have called to have couch cushions refilled, no one answers or a digital answer that is full and cannot take any more messages.
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Coricraft Group's replyOfficial
31 Mar 2023, 10:23Dear Norman,
We appreciate you taking the time to share your experience with us.
We are truly sorry to hear that you have had difficulty reaching our team for assistance with cushion refills. We understand how frustrating it can be to not receive prompt and helpful customer service, and we want to make sure that we address the issue as quickly as possible.
Shortly after your review was posted we called and booked you for an appointment on Monday. We look forward to getting your cushions puffed up and beautiful so that you can go back to relaxing on your beautiful Coricraft couches.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are truly sorry to hear that you have had difficulty reaching our team for assistance with cushion refills. We understand how frustrating it can be to not receive prompt and helpful customer service, and we want to make sure that we address the issue as quickly as possible.
Shortly after your review was posted we called and booked you for an appointment on Monday. We look forward to getting your cushions puffed up and beautiful so that you can go back to relaxing on your beautiful Coricraft couches.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply31 Mar 2023, 10:23
Official
Dear Norman,
We appreciate you taking the time to share your experience with us.
We are truly sorry to hear that you have had difficulty reaching our team for assistance with cushion refills. We understand how frustrating it can be to not receive prompt and helpful customer service, and we want to make sure that we address the issue as quickly as possible.
Shortly after your review was posted we called and booked you for an appointment on Monday. We look forward to getting your cushions puffed up and beautiful so that you can go back to relaxing on your beautiful Coricraft couches.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We are truly sorry to hear that you have had difficulty reaching our team for assistance with cushion refills. We understand how frustrating it can be to not receive prompt and helpful customer service, and we want to make sure that we address the issue as quickly as possible.
Shortly after your review was posted we called and booked you for an appointment on Monday. We look forward to getting your cushions puffed up and beautiful so that you can go back to relaxing on your beautiful Coricraft couches.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team