1 reviews | Active since Dec 2013
Terrible after sales service/delivery time
I spent a substantial amount of money in the Clearwater Coricraft on furniture for a new home in early November last year. Understandably, some of the items were not in stock and had to be made, but I was promised by the salesman that we had got the order in before the order book had closed and hence would have my furniture before Christmas. It is now the middle of February and I am still waiting with no set delivery date. Each time I call to inquire about the furniture delivery, the date gets pushed out by a further few weeks, the latest being the 10th of March. Every time I call, whoever I chat to promises to keep me informed with regular updates/calls of which I have not received any. I am very disappointed with the after sales service and delivery date changes. I will probably never buy from Coricraft again because of this and make sure as many of my friends and family do the same.
This is completely unacceptable. My understanding was that we had met all these commitments bar a couple where fabric had been an issue, in these instances we had offered loans or alternatives.
I will request feedback from our Customer Liaison Manager and have her contact you ASAP
Regards
Mark Staniforth
Retail Exec
This is completely unacceptable. My understanding was that we had met all these commitments bar a couple where fabric had been an issue, in these instances we had offered loans or alternatives.
I will request feedback from our Customer Liaison Manager and have her contact you ASAP
Regards
Mark Staniforth
Retail Exec
