Terrible After-Sales Service

On 17 August 2020 I sent a request for a quotation to repair the cushions of my couches that I bought in 2015. I received an auto-response the same day and the next day a link to a survey to rate their service. No quotation received at all. I called them on 18 September 2020 to complain about this ********** lack of service. I was told that someone would call me on Monday, the 21st. You guessed it. No one called. I called again on 23 September 2020 and spoke to Imaculate. She was fantastic. She told me that they could not open my attachments and stayed with me on the line while I resent the pictures. I can't believe it took someone there more than a month to tell me that they could not open my attachment. Save for Imaculate, I am terribly disappointed.