Terrible after sales service

Bought a new couch from the Canal Walk branch on the 17/06/2022 on the special promotion that Corricraft has been running recently. I have no complaints on the buying experience the couch arrived well ahead of schedule and was impressed with that.

The complaint comes in that on the couch just after delivery we noticed some stitching was missing. The delivery date was the 4/7/2022 and we notified Corricraft of the defect same day via email and call. A few days went by and heard nothing. Contacted the branch and was informed that nothing was noted on their system. They helped us out. It’s now been well over 48 hrs of waiting and when contacting to find out what is happening we get no further information.

The branch earns 5 stars for the assistance. But the after sales departments rating brings the overall score down to 1 star.

Moral of the story is avoid Corricraft as their after sales is shocking. Rather pay a bigger price else where and get better service.