Tear on couch...pathetic service at Montana Coricraft!!

What an awful experience ..we purchased a Terry corner couch set from coricraft about 2 weeks ago from the Montana branch and have complained about the tear on it via the store and emails...and have had no positive response or feedback. We have to make constant calls to the branch just for them to send an assessor out to no avail. I am sorely disappointed with the poor service and after sales. Will definitely not purchase from them again. Also the delivery gentleman arrived two hours later then scheduled...and couldn't even figure out how to turn the couch to get it through the door. We had to guide them. Absolutely pathetic!!!